Final account conflict, clarified in days.
Commercial Conflict Strategist for UK construction contractors and developers.
Want a clear plan to help resolve your construction conflict for a fixed fee?
We provide fixed-fee bespoke reviews with clear options & guide your team to deliver your solution.
The Challenge
When final accounts escalate and conversations stall…
everything bleeds
You don't need another lawyer or QS report.
You need a single, structured view of the dispute, options with consequences, and a guided route to resolution—fast.
Your Guide
Hi, I’m Sue Callaghan FCIOB
Commercial Conflict Strategist
Resolution → Prevention
35+ years in UK construction (former Commercial Director; Commercial Executive £1.2billion developer and Interim MD).
Fellow of the Chartered Institute of Building since 2003
Civil Mediator under the Society of Mediators
Expert Witness in Construction Responsibility
Track record: resolving multi‑party final account disagreements in residential housing.
Balanced approach: commercial, contractual, and behavioural—no grandstanding.
Values:
Credibility markers
Professional consultant for over 20 years
Project Director who turned around a £165million project with five entrenched main contractors and disgruntled neighbours to win a What House Gold Award in 2004
Mediated settlements in the Royal Courts of Justice
Certified Expert Witness in construction responsibility (Cardiff University & Bond Solon)—qualified to present reports and be cross-examined in UK courts
Strategised to save own development company from bankruptcy in 2008 when £3.5m development loans called in
Employee representative on a major PLC pension trust (safeguarding 600+ employees)
The Plan — Who Gives Them a Plan
Your 3‑Step Plan
Diagnose
(bespoke fixed‑fee review)
Fixed‑fee review tailored to your dispute. We map scope · entitlement · time · principle across every line item and stakeholder view. You receive a Decision‑Ready Report with options, risks, likely timelines, and resource asks.
Deliver
(facilitated execution)
We run targeted workshops, negotiations, and structured meetings to progress the preferred route. I mentor your team and bring in specialist support only where it adds net value.
Prevent
(close‑out & training)
A close‑out review captures wins and gaps. Then we train and coach your team so future disputes are shorter, fewer, and cheaper.
Tagline in action: Resolution → Prevention
Your Solutions
Professional Conflict Resolution Services
- Critical overview of all the key issues presenting a clear actionable plan
- Clear options with consequences (time, cost, risk, resourcing)
- Ready for board decision in one sitting
- Agenda‑driven sessions to move positions to agreement
- Calm, principled, evidence‑based progress
- Summarised outcomes & action points
- Weekly forwards progression; keep momentum and unblock issues fast
- Crisis hot-line for when trouble strikes
- Upskill your Commercial and Management Teams in negotiation skills, problem diagnostics, and commercial risk management techniques
For entrenched final account disputes with a seemingly unresolvable endgame. Bring all positions into one room. Clarify what’s material, what’s defendable, and what’s noise.
Where excellence meets individuality
After working with ConstructResolve.com:
Clarity:
executives see the full picture and decide with confidence.
Momentum:
actions owned, deadlines agreed, and meetings that land outcomes.
Cash unlocked:
recover value faster; reduce WIP and aged debt.
Team capability:
fewer repeat disputes; stronger commercial discipline.
Reputation restored:
relationships stabilise across client and supply chain.
but don’t just take my word….here’s what my clients say
“Sue’s logical & honest approach to problem solving within our sector is pretty unique, there is no question of the value she adds when she’s on the Team!”
“By bridging the gap between how our clients are operating in practice and our legal analysis of the contracts, Sue has really helped us provide clarity for our clients’ decision making!”
“Sue’s ability to communicate at all levels, to draw the team together around a common problem and to find focus even in situations of chaos has been invaluable in the advisory work and quantum reports that we have done together”
Break the Cycle
If you keep circling:
Legal fees escalate without moving entitlement.
Teams burn out; talent leaves.
Cash stays trapped; margin slips.
Projects finish late and relationships sour.
A short delay today can cost months tomorrow.
FAQ — Top Objections, Answered
Common Questions
Q1: How long does the diagnostic take?
A: We deliver a bespoke fixed‑fee diagnostic report with clear options—typically within 4 weeks depending on complexity and information availability. Then we facilitate and mentor your team to deliver the chosen route to resolution.
Q2: Are you a law firm or QS?
A: Neither. We’re commercial conflict strategists. We involve lawyers/QSs only when they add net value.
Q3: What disputes are the best fit?
A: UK residential construction—final accounts, variations, EoT/time, valuation, and principle-based disagreements with multiple point of principle & quantum disputed variations.
Q4: How is pricing structured?
A: Fixed-fee* diagnostic plus scoped facilitation/mentoring to follow. *40% paid upfront on all fixed fee work, Clear proposals; no surprises;
Q5: Will this overload our team?
A: No. We consolidate work, run short decisive sessions, and keep to an agreed cadence.
Q6: Can you help prevent this happening again?
A: Yes—close‑out reviews and training embed repeatable behaviours. Resolution → Prevention.
What Now?
Let’s talk about your dispute.
Mobile
Based
UK · working primarily with residential developers and contractors
Resolution → Prevention